Shipping Policy
Thank you for choosing LUMESSENCE. We’re committed to delivering your order safely and as quickly as possible.
Processing Time
All orders are processed within 1–3 business days.
Once your order is processed, it will be shipped and you will receive a confirmation email with your tracking details.
Estimated Delivery Time
Delivery times may vary depending on your location:
- United States / UK / Canada / Australia: 5–10 business days
- Europe: 5–12 business days
- Rest of the World: 7–15 business days
Please note that shipping times are estimates and may be affected by external factors such as customs delays or high demand periods.
Shipping Cost
We offer:
- Standard Shipping: Calculated at checkout
- Free Shipping: Available on selected promotions or minimum order value
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your order anytime using our Track Your Order page.
Delays
While we strive to deliver your order on time, delays may occasionally occur due to:
- High order volume
- Customs processing
- Carrier issues beyond our control
We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping details are correct at checkout.
LUMESSENCE is not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
If your package is lost or marked as delivered but not received, please contact us at:
We will do our best to assist you.
Contact Us
For any shipping-related questions, feel free to reach out:
✨ LUMESSENCE
Hydrate • Brighten • Smooth