Return & Refund Policy
At LUMESSENCE, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- Item must be unused and in its original packaging
- Item must be in the same condition as received
To start a return, please contact us at:
📧 support@lumessence.com
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Used skincare products
- Opened or tampered items
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Include:
- Your order number
- Clear photos of the item
We will gladly send a replacement or issue a refund.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- Contact your bank (processing times may vary)
If you still need help, contact us at:
📧 support@lumessence.com
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
Order Cancellations
Orders can be canceled within 12 hours of purchase.
After this time, your order may already be processed and cannot be canceled.
Contact Us
For any return or refund questions:
📧 support@lumessence.com
✨ LUMESSENCE
Hydrate • Brighten • Smooth